Privacy Policy

1. Introduction

Bay View Villas (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or make a booking with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Bay View Villas is an apartment accommodation provider located in Australia. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Bay View Villas Email: [insert contact email] Phone: [insert phone number] Address: [insert address]

3. What Information We Collect

We may collect the following types of personal information:

From contact form submissions:

• Full name
• Email address
• Phone number
• Message content and enquiry details

From booking and reservation requests:

• Full name
• Email address
• Phone number
• Check-in and check-out dates
• Number of guests
• Special requests or preferences
• Payment information (processed securely via third-party payment providers)

From newsletter signups:

• Full name
• Email address

Automatically collected information:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website
• Device type and operating system

4. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you fill out a contact form, make a booking, or sign up for our newsletter
• Automatically through cookies and tracking technologies when you browse our website
• Through third-party services such as Google Analytics and social media platforms

5. How We Use Your Information

We use your personal information to:

• Process and manage your accommodation bookings
• Respond to your enquiries and provide customer support
• Send booking confirmations, reminders, and relevant updates
• Send newsletters and promotional communications (only where you have consented)
• Improve our website and services through analytics
• Comply with our legal obligations
• Prevent fraud and ensure the security of our services

We will not use your personal information for any purpose that is incompatible with the reason it was originally collected, without your consent.

6. Marketing Communications

If you have subscribed to our newsletter, we may send you promotional emails about special offers, news, and updates about Bay View Villas. You can unsubscribe at any time by clicking the “unsubscribe” link in any email we send, or by contacting us directly.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device.

Essential cookies — required for the website to function properly.

Analytics cookies — used by Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymised. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Marketing/social media pixels — we use Meta (Facebook/Instagram) pixels to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. You can manage your ad preferences through your Facebook/Instagram account settings or via the Digital Advertising Alliance opt-out tool.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Third-Party Services

We use the following third-party services that may collect or process your data:

Service	Purpose	Privacy Policy
Google Analytics	Website traffic analysis	google.com/policies/privacy
Meta (Facebook/Instagram)	Advertising and social media pixels	facebook.com/privacy

These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Disclosure of Your Information

We may disclose your personal information to:

• Our staff and service providers who assist us in operating our business (bound by confidentiality obligations)
• Third-party technology providers (such as booking platforms and email services)
• Law enforcement or government agencies where required by law
• Other parties with your consent

We will not disclose your personal information to overseas recipients unless we have your consent or are required to do so by law.

10. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely and access is restricted to authorised personnel only.

Whilst we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the security of information you transmit to us.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date personal information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details in Section 2.

12. Making a Privacy Complaint

If you have a concern about how we have handled your personal information, please contact us in the first instance. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner Website: oaic.gov.au Phone: 1300 363 992

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.